Terms Of Service Agreement

1. Overview

1.1 Parties

This agreement is between you ("Client") and Ripe OS, a virtual assistant agency located in Sheridan County, Sheridan, Wyoming.

1.2 Services

We provide virtual assistant services, including but not limited to:

Executive task management (calendar coordination, email handling, research).

Workflow automation and process optimization.

Custom AI-driven solutions and administrative support.

Staffing and management of dedicated virtual assistants ("VAs").

2. Data Ownership & Confidentiality

2.1 Client Data

You retain ownership of all data provided to us.

We use your data only to fulfill service obligations and delete it upon request.

2.2 Third-Party Tools

Services may involve third-party platforms (e.g., project management software). By using our services, you agree to comply with their terms.

We are not liable for third-party actions, outages, or data handling.

2.3 Confidentiality

Both parties agree to keep non-public information confidential unless required by law.

3. Liability & Indemnification

3.1 Limitation of Liability

We are not liable for indirect, incidental, or punitive damages (e.g., lost profits, data loss).

Total liability is capped at fees paid to us in the prior 6 months.

3.2 Indemnification

You agree to indemnify us against claims arising from your misuse of services.

3.3 Governing Law

Disputes are governed by Wyoming law and resolved in Sheridan County courts.

4. Support & Communication

4.1 Support Hours

Support is available Monday–Friday, 9 AM–5 PM MT via email at [email protected].

Responses are typically within 1–2 business days but not guaranteed.

4.2 Meetings

Meetings are scheduled at our discretion. Requests are accommodated based on availability.

4.3 Closures

We observe federal holidays and occasional closures. Support may be delayed during these times.

5. Professional Conduct

5.1 Mutual Respect

Clients and Agency personnel must maintain professionalism.

Termination: We reserve the right to terminate services for disrespectful behavior.

5.2 Refunds

No refunds are issued for termination due to misconduct.

6. Service-Specific Terms

6.1 Service Tiers

[Basic Plan]: Includes [specific services].

[Premium Plan]: Includes [specific services + priority support].

[Custom Solutions]: Tailored to client needs (quoted individually).

6.2 Project Timelines

Standard Projects: Completed within 90 days unless otherwise agreed.

Delays: Caused by client inaction (e.g., unresponsiveness >30 days) may incur restart fees.

6.3 Payments

Fees are due upfront or as invoiced. Late payments incur 1.5% monthly interest.

Subscriptions auto-renew until canceled via email to [email protected].

6.4 Refund Policy

No refunds for completed work. Partial refunds for terminated projects are prorated at our discretion.

7. General

7.1 Updates

We may update these Terms at any time. Continued use constitutes acceptance.

7.2 Contact

Address: 30 N Gould St, Sheridan WY 82801

Email: [email protected] | Phone:

[ ] I AGREE TO THESE TERMS

(Required for service activation)

Note: Customize bracketed sections (e.g., Ripe OS) with your details. Consult a Wyoming attorney to ensure compliance with state laws.