And keep training them until they can handle it all without you
Before Their First Day
Your handbook lays out company values & guides for how to behave and make decisions. Plus performance standards and a clear training roadmap with all your systems. We go through it with them on live calls so they know exactly what to expect from training. They'll hit day one with all the info they need, instead of spending the first few weeks asking basic questions and dragging you back into training.
Our team spends hours demonstrating each of your processes live while your new hire follows along and asks questions. Role-plays for your customer calls, scheduling scenarios, drafting quotes and more. Hours of 1:1 time we spend instead of you.
The foolproof test of knowing how to do a job is teaching it to someone else. Once your hire can teach us your tasks end to end without any help, we invite you to a review session to watch them do each one in front of you. Once you approve, they’ll start doing your work as we monitor performance.
Your office manager has a whole team supporting them to perform. Our team maintains tracked metrics on every task your hire does. We spend around 2.5 hours a week on daily support and preparing coaching points. Then a weekly hour-long 1:1 to coach performance, review the week's accomplishments, and set new goals. We're right there with your hire, so you have peace of mind knowing everything's handled.
